Frequently Asked Questions
Shipping costs will be detailed throughout the purchasing process and can be reviewed before completing the purchase.
They will be free as long as the order is equal to or greater than 90 euros, for shipments to the Peninsula (Peninsular Spain).
If the order has a lower cost, the shipping price to mainland Spain will be 11.50 euros.
For orders to the Balearic Islands, Canary Islands, Ceuta, Melilla or countries of the European Union, you can write to us at info@masdelapansa.com to consult us.
Once the package is delivered to the transport company MRW, delivery is normally made within 24/48 business hours throughout mainland Spain.
Delivery of orders to the transport company will be carried out only one day a week, on Wednesdays or the next business day, without consecutive holidays.
If the order to be carried out is very urgent, contact us in advance by email: info@masdelapansa.com
We use special shipping boxes, designed for transporting bottles. It consists of a cardboard box reinforced with special individual dividers that protect the bottles so that they do not collide with each other or against possible impacts.
Even so, if your order breaks during transport, we will notify you and arrange for the replacement to be shipped immediately.
If you are the one who detects the breakage after delivery, please contact us through our Customer Service: write us an e-mail to info@masdelapansa.com and explain what happened and we will manage you as soon as possible. possible replacement of your product or refund, if you prefer. You will not have to pay any extra cost for this service.
We ship to all of mainland Spain.
If you reside in the Balearic Islands, Canary Islands, Ceuta or Melilla, you can write to us at info@masdelapansa.com to consult us.
If you are a distributor, contact us via email imma@masdelapansa.com.
Currently we do not have a service for shipments outside of Spain, but you can write to us at info@masdelapansa.com to consult us.
If you are a distributor, contact us via email imma@masdelapansa.com.